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GuzziRuth
Beginner
173 Views
Message 1 of 5

Phone number not registered to address

Hi, seems this issue has come up a few times when I used the search facility. However the issue only seems resolved when you contact a Mod.

I have recently done an online check with another provider and have been informed my phone number isnt registered to my address. So far it has taken me several hours to get to this point. i have used online chat as I noticed my billing address was wrong, hadnt noticed as bills are all online and I never really need to look at them as the bill is what I expect. They told me they have no updated the billing address to the correct address. They then gave me an 0800 to call and disconnected the chat rather abruptly.

Rang the number and got through to an Irish lady who then put me through to a call centre in India. He had problems understanding me, seems a scottish accent isn't ideal for him. After a while he said it was registered. However I'm not sure if he is getting the billing address mixed up with where Openreach have it registered.

There is no way for me to check where my number is registered so wondered if someone on here can help as I seem to be chasing my tail at the moment! Thanks in advance.

Ruth

 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
163 Views
Message 2 of 5

Re: Phone number not registered to address

Welcome to this user forum.

Who provides your phone service at the moment?

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GuzziRuth
Beginner
151 Views
Message 3 of 5

Re: Phone number not registered to address

Sorry, i should've said. Currently it is BT.

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Distinguished Sage
Distinguished Sage
149 Views
Message 4 of 5

Re: Phone number not registered to address

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
130 Views
Message 5 of 5

Re: Phone number not registered to address

Hi @GuzziRuth

I can certainly have this looked at for you to ensure that the address is matching with Openreach.

I've sent you a private message asking for the details we need to investigate this for you.

You can accessed your private messages by clicking here 

Thanks

Stuart

Community ModeratorStuartH
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