Hi, seems this issue has come up a few times when I used the search facility. However the issue only seems resolved when you contact a Mod.
I have recently done an online check with another provider and have been informed my phone number isnt registered to my address. So far it has taken me several hours to get to this point. i have used online chat as I noticed my billing address was wrong, hadnt noticed as bills are all online and I never really need to look at them as the bill is what I expect. They told me they have no updated the billing address to the correct address. They then gave me an 0800 to call and disconnected the chat rather abruptly.
Rang the number and got through to an Irish lady who then put me through to a call centre in India. He had problems understanding me, seems a scottish accent isn't ideal for him. After a while he said it was registered. However I'm not sure if he is getting the billing address mixed up with where Openreach have it registered.
There is no way for me to check where my number is registered so wondered if someone on here can help as I seem to be chasing my tail at the moment! Thanks in advance.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I can certainly have this looked at for you to ensure that the address is matching with Openreach.
I've sent you a private message asking for the details we need to investigate this for you.
You can accessed your private messages by clicking here
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|