cancel
Showing results for 
Search instead for 
Did you mean: 
stodgy
Aspiring Contributor
928 Views
Message 1 of 10

Please Dig up my road!

Go to solution

What does it take before BT take this drastic step to fix an intermittant problem?

 

I have an intermittant fault on my line which results in some fairly heavy crackling. I have registered faults at least five times with the following end results.

 

a) An engineer comes and tells me there's a problem on the pair I'm using and swaps me onto the spare. This has happened at least twice. I understand there are only two pairs available? If this is the case there must be faults on both pairs.

 

b) I get called and told they can't detect a fault, I explain it's intermittant and they respond ' Well it's not there now so I'm closing the job '.

 

If this was just my phone I could probably live with it however I spend quite a lot of money on my Broadband and because it's an issue with the copper between my house and the nearest box it doesn't matter who my provider is.

 

Apart from moving house I really don't know what to do next?

 

Rob

 

 

0 Ratings
9 REPLIES 9
Distinguished Sage
903 Views
Message 2 of 10

Re: Please Dig up my road!

Go to solution
Hi I suggest you contact the forum mods they should be able to get that sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
stodgy
Aspiring Contributor
891 Views
Message 3 of 10

Re: Please Dig up my road!

Go to solution
Hi John,

Thanks for the pointer I'll make sure I'll return back here and mark as accepted if/when the issue is sorted.

Rob
0 Ratings
Highlighted
Distinguished Sage
889 Views
Message 4 of 10

Re: Please Dig up my road!

Go to solution
Hi

Glad To help anytime
0 Ratings
stodgy
Aspiring Contributor
857 Views
Message 5 of 10

Re: Please Dig up my road!

Go to solution

Sadly and expectedly I've had no response. It look like I'm going to have to put up with an intermittant crackiling line and the subsequent downgraded performance of my broadband.

 

I will however keep on reporting it everytime it happens and creating posts on here as it's all I can do.

 

Rob

0 Ratings
Distinguished Sage
855 Views
Message 6 of 10

Re: Please Dig up my road!

Go to solution
Hi the mods will reply to you some times it takes a little longer they are only a small team of uk based specialists who are kept extremely busy each email request is dealt with personally and in turn of reciept
0 Ratings
stodgy
Aspiring Contributor
828 Views
Message 7 of 10

Re: Please Dig up my road!

Go to solution

Whilst not resolved I can understand the reasons and really appreciate the service given.

 

Rob

0 Ratings
stodgy
Aspiring Contributor
610 Views
Message 8 of 10

Re: Please Dig up my road!

Go to solution

Just to provide an update, the line crackling has reoccured. Thankfully the line noise was still present when the engineer arrived and has decided the line between my house and the road needs replacing.

 

I am waiting to hear when the contractors are coming to dig up my garden.

0 Ratings
hippey
Expert
600 Views
Message 9 of 10

Re: Please Dig up my road!

Go to solution

Good luck! I had Openreach dig up some of my garden to fit some trial services.....

 

Poor chap ended up digging the biggest hole I had ever seen and wish he hadn't started it!

0 Ratings
stodgy
Aspiring Contributor
556 Views
Message 10 of 10

Re: Please Dig up my road!

Go to solution
It's okay, no one has contacted me yet so my garden is I'm sad to say safe for a while. So no home phone, and yo-yo broadband for a while yet.
0 Ratings