What does it take before BT take this drastic step to fix an intermittant problem?
I have an intermittant fault on my line which results in some fairly heavy crackling. I have registered faults at least five times with the following end results.
a) An engineer comes and tells me there's a problem on the pair I'm using and swaps me onto the spare. This has happened at least twice. I understand there are only two pairs available? If this is the case there must be faults on both pairs.
b) I get called and told they can't detect a fault, I explain it's intermittant and they respond ' Well it's not there now so I'm closing the job '.
If this was just my phone I could probably live with it however I spend quite a lot of money on my Broadband and because it's an issue with the copper between my house and the nearest box it doesn't matter who my provider is.
Apart from moving house I really don't know what to do next?
Solved! Go to Solution.
Sadly and expectedly I've had no response. It look like I'm going to have to put up with an intermittant crackiling line and the subsequent downgraded performance of my broadband.
I will however keep on reporting it everytime it happens and creating posts on here as it's all I can do.
Whilst not resolved I can understand the reasons and really appreciate the service given.
Just to provide an update, the line crackling has reoccured. Thankfully the line noise was still present when the engineer arrived and has decided the line between my house and the road needs replacing.
I am waiting to hear when the contractors are coming to dig up my garden.
Good luck! I had Openreach dig up some of my garden to fit some trial services.....
Poor chap ended up digging the biggest hole I had ever seen and wish he hadn't started it!