Pointless calls

[bayardmm]

On my landline I use a Bt digital phone incorporating an answering system, and I also subscribe to the BT Call Protect Service. On several occasions recently I have come home to find “missed calls” on my display. When I interrogate the system I discover the same 0800 number in many instances, but no messages. When I rang the number I got a recorded message “BT tried to call you but there is nothing to worry about. If you want to speak to someone call the following number “ I’m left wondering:

1) is this scam?

2) if it’s legitimate, what’s the purpose for the call and why don’t BT leave a message.

any useful suggestions would be appreciated.

[Anonymous]

If the calling number is identified as 0800 800 150 then it's genuine, ignore any other numbers.

[Longshanks0511]

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@bayardmmwrote:

On my landline I use a Bt digital phone incorporating an answering system, and I also subscribe to the BT Call Protect Service. On several occasions recently I have come home to find “missed calls” on my display. When I interrogate the system I discover the same 0800 number in many instances, but no messages. When I rang the number I got a recorded message “BT tried to call you but there is nothing to worry about. If you want to speak to someone call the following number “ I’m left wondering:

1) is this scam?

2) if it’s legitimate, what’s the purpose for the call and why don’t BT leave a message.

any useful suggestions would be appreciated.

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Sounds like a (phishing) scam to me otherwise why would the caller not leave their name or, as you say, no clue as to the purpose of the call.  Certainly don't imagine the 0800 number in your missed calls directory is genuine - it could very easily have been be spoofed via the internet to look like a bona fide BT call.  I would recommend reporting the number quoted in the recorded message via this link  and see what reaction follows - just to be on the safe side.

[Devon_Dave]

The calling number will not be 0800 800 150. That is the main inbound number to contact BT. There are couple of numbers that BT utilise for calls made to their customers. I think one of the numbers is an 0800 number and ends in 585. 

[Longshanks0511]

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@Devon_Davewrote:

The calling number will not be 0800 800 150. That is the main inbound number to contact BT. There are couple of numbers that BT utilise for calls made to their customers. I think one of the numbers is an 0800 number and ends in 585. 

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Even if you knew what those "couple of number" are you cannot rely on caller display or missed call registers showing you the actual number of the caller. Such is the nature of the current world of telephony where people who know what they're doing can show you any sender number they like and you have no way of knowing whether its genuine or not until you have become another one of their victims.

[pottyperson]

Calling the number back (prefaced with 141 to avoid revealing your number) might help to establish whether the source really is BT. If you prefer not to do that, checking the number on the WhoCallsMe website might give some clues. On the other hand, simply ignoring it won't  do any harm.

[NeilO]

@bayardmm, whats the full 0800 number that's calling?

[bayardmm]

0800 335 7000

[pompey1898]

@bayardmm,

Have you spoken to BT about an issue of any sort ?  If you have, then they may well have tried contacting you.  I had numerous calls like that but they never leave a message as the number they ring from does not accept incoming calls.  In my case they just kept trying until I answered.

[NeilO]

Hi @bayardmm, thanks for confirming the number, that was a genuine call from our marketing department.