cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Sage
Distinguished Sage
202 Views
Message 11 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

@Jul9  I assume this has now been sorted?

0 Ratings
Reply
Highlighted
Aspiring Contributor
193 Views
Message 12 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

Not yet, I'm afraid. Today bt porting team tried again without success. Still some glitches. And they escalated to a specialist off line team, who can , apparently, go around the issue and solve the porting.

They will come back to me on Tue 8th Sep

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
185 Views
Message 13 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved


@Jul9 wrote:

Not yet, I'm afraid. Today bt porting team tried again without success. Still some glitches. And they escalated to a specialist off line team, who can , apparently, go around the issue and solve the porting.

They will come back to me on Tue 8th Sep


Knowing the way that the BT exchanges are configured, I am not surprised there are problems. I am not aware of any way around this issue, unless a solution has been found, that did not exist when I retired from BT, 11 years ago.

Digital Voice may be one possibility, as that does not involve the BT Exchange equipment, as the routing is done at network level. This uses the BT Smart Hub 2 as a DECT base station, and also has a socket for a standard phone.

Eventually, when the BT exchanges are closed down, all the calls will be over Digital Voice, and porting numbers should be easier.

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
156 Views
Message 14 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

@Jul9 

Has BT managed to find a way to port your number yet?

0 Ratings
Reply
Highlighted
Aspiring Contributor
134 Views
Message 15 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

Not yet. Quite a hassle. Being busy to chase up. Last texts I had from bt, an engineer supposed to come out on 14/9 (however when I called the, the engineer was on a course and no-one showed up) and on 17/9 another text saying Virgin rejected BT request to port the number and that they won't release the number. Today I'm waiting for both to come back
0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
126 Views
Message 16 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

I cannot see how an Openreach engineer can fix the issue, as its nothing to do with the line, its a technical problem with the way the different phone networks are configured.

I am not surprised that Virgin will not release the number, as it belongs to them, and exists on their network. As I have said before, I cannot think of a way that it could be ported, even if the number was released, as they are on two separate networks which use different standards.

0 Ratings
Reply
Highlighted
Recognised Expert
119 Views
Message 17 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

It should be possible to port Virgin to BT , in the same way it’s possible to port BT to VM, in fact the original VM ‘exchanges’ were pretty much the same as BT’s estate of System X and System Y, so technically if BT  export, then so can VM, as the OP mentions’fibre’, if that’s FTTP , it’s possible that the location of the head end for the FTTP is what’s causing the issue as it may not be located at the end users local exchange, there was a problem initially with some BT customers having issues when taking FTTP and trying to keep the existing number but delivered over the ‘fibre’ rather than copper.

The very first (OFTEL) porting arrangements had to be reciprocal, back in the 90’s, the cable industry as it was , knew not being able to keep the phone number may hinder take up of their services, hence the regulator mandate to have number  portability, but the regulators knew it would look bad if ‘BT’ were unable to ever win a cable customer ( hardly fair competition) hence the reciprocal nature of the arrangement ...in fact there were some ( never used ) but complicated rules to number port...if ‘BT’ had a exchange with a 10,000 mult. (number range)  , for example 450000-459999   and the local cable company was especially successful in winning customers and signed up more than 50% , then it was deemed unfair for BT to actually have the expense of that number range but  to but be exporting more numbers within that range than they had themselves, so the number range would have to be re allocated to the cable company and the remaining BT customers in the range would be ported from cable to BT .

VM exchange engineer staff were TUPE’d to ‘BT’ many years ago and ‘BT’ actually maintain VM’s switch estate ( although it’s  possible VM are moving to  an IP switching and the arrangement is out of date ) but it certainly was the case a few years ago.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
110 Views
Message 18 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

Porting numbers from BT to Virgin is easy, as Virgin can emulate the outgoing number in their software routing, so the CLI shows the correct number. For incoming calls its also quite simple, as BT can route incoming connections to VM, via the OLO interface. This satisfies the Ofcom requirement that people can move from BT, to another provider.

The other way around is where the problem occurs, as the BT remote concentrator has a fixed number range, so a connection which originates from that concentrator, will carry that number, and will present that CLI to the network. I am not aware of any way this can be altered, as its built into the exchange design.

Incoming calls are simpler, as they can be done on the OLO interface. (OLO=Other Licenced Operator)

The number range limitation can also occur even with a BT customer moving house. If their new house is not connected to the same exchange building, then they cannot take their number with them.

0 Ratings
Reply
Highlighted
Aspiring Contributor
93 Views
Message 19 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

Many thanks for your detailed replies. 

It's just frustrating and time consuming to chase them up. And it's even more upsetting when both, virgin and bt said yes we can port the number, and after 6 weeks still not happened. If the regulator Offcom says porting of LL number have to be available between providers, then I believe a solution should be available. Otherwise, what's the point?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
71 Views
Message 20 of 22

Re: Porting LL number form Virgin to BT, 3 weeks and not yet solved

@Jul9 

Is this issue still ongoing?

0 Ratings
Reply