Im about to move into a bungalow without a BT compatible phone line and my question is will the engineer put the master socket in the room I want it in or the one thats easiest for him?
And also will it be a NTE5.
I think Openreach work to a 3 metre rule now and will only instal the NTE5 within 3ms of the 'lead in' (where the cable comes to the property).
if this is a new line completely, i would check where the BT network is (should see telegraph poles in your street) and the nearest pole will be where the new cable is connected, this will give you an idea where the 3 metre rulle will aplpy in your sitauation.
The socket should be an NTE5 for a new install, but as always, it really depends on what the engineer has in his van (most carry the NTE2000 now, which is basically a NTE5 with a ADSL filtered faceplate).
Simple answer, it will be whats easiest for the engineer and the socket will be an NTE5 but may have a different faceplate
NTE5a's come as standard with the normal face plate from stores, the NTE2000 face plate is ordered seperately and is never fitted as standard.
Hello...been a BT customer for years but that is now under serious reconsideration.
Trying to get an appointment for an engineer to move a master socket from the kitchen to the room next door....easy peasy I thought.
Three attempts later & still not achieved an appointment, the experience has been unbelievable and my sense of the total incompetance of BT is now total.
BUT I have left totally negative comments & scores for each of those three attempts when I've been 'randomly selected' for the service survey.....wonder if it will make any difference ?
If you have tried many times, then try here.
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days.