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retrieve
Contributor
597 Views
Message 691 of 697

Re: Possible Scam?

I eventually found that the bt call about merging 2 lines I was concerned about, was genuine.  Another agent called me and I asked here to give me my information - account no, phone numbers etc, she still wanted me to confirm my address, so I managed to ask her to tell me the 4th letter of house name, 2nd of Post code etc.  I could not think of any other way to allay my suspicions and the expected merge did take place as promised.!    If anyone has a better way to confirm that it really is BT calling, it would be nice to hear it!!

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Judesman
Contributor
449 Views
Message 692 of 697

Re: Possible Scam?

I have just had a phone call from a foreign person claiming to be from BT. He advised me that there was something wrong with my router and asked me how many devices were connected. I told him 90 so he told me to put my tablet in my **bleep**.  I wished him a good day.

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retrieve
Contributor
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Message 693 of 697

Re: Possible Scam?

Sounds as if that did the trick!!

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sahikmet
Newbie
176 Views
Message 694 of 697

Re: Possible Scam?

Yes I also had the same call. I told him to send an e mail to confirm what he is talking about.  I also said if you are from BT you do know my e mail. It was obvious that this was a scam right from the start. 

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166 Views
Message 695 of 697

Re: Possible Scam?

Two of these calls today, one from a bloke this morning (I told him to go forth and multiply) and one just now from a female. Both were Indian.  The lady ASSURED me there was a problem with my router and I assured her she was a feckless fraudster.  The number had a Wales code, but they obviously have equipment to hide the true home of the fraudsters, as the sound of the call was definitely that 'sound' of a foreign 'boiler room'.

Now, here's the really alarming bit. 

I haven't been a customer of BT for decades but signed up yesterday for BT broadband and landline at a house we are moving to later this month.  Conclusion: one of two things.  (i) A giant coincidence.  (2) there is a fraudster working for BT and/or OpenReach who immediately sells details of new customers to his relatives/mates in India.   

 

sahikmet
Newbie
153 Views
Message 696 of 697

Re: Possible Scam?

My callers were Indian also. Number they were calling from had a Scottish area code. I have find sites selling this codes and numbers, calling them virtual numbers. I also had WI FI problems 4 weeks ago it was repaired fast and had a phone call from India call centre to confirm the repairs. BT lease look into it, someone from your Indian call centre might be responsible for giving our details out.
PaulBrownsey
Beginner
146 Views
Message 697 of 697

Re: Possible Scam?

I agree with you.  There is so much evidence on here that immediately after signing up with BT or giving details to a BT operative, they start getting scam calls purporting to come from BT.  That someone within BT is selling on information is a plausible hypothesis.