I eventually found that the bt call about merging 2 lines I was concerned about, was genuine. Another agent called me and I asked here to give me my information - account no, phone numbers etc, she still wanted me to confirm my address, so I managed to ask her to tell me the 4th letter of house name, 2nd of Post code etc. I could not think of any other way to allay my suspicions and the expected merge did take place as promised.! If anyone has a better way to confirm that it really is BT calling, it would be nice to hear it!!
I have just had a phone call from a foreign person claiming to be from BT. He advised me that there was something wrong with my router and asked me how many devices were connected. I told him 90 so he told me to put my tablet in my **bleep**. I wished him a good day.
Yes I also had the same call. I told him to send an e mail to confirm what he is talking about. I also said if you are from BT you do know my e mail. It was obvious that this was a scam right from the start.
Two of these calls today, one from a bloke this morning (I told him to go forth and multiply) and one just now from a female. Both were Indian. The lady ASSURED me there was a problem with my router and I assured her she was a feckless fraudster. The number had a Wales code, but they obviously have equipment to hide the true home of the fraudsters, as the sound of the call was definitely that 'sound' of a foreign 'boiler room'.
Now, here's the really alarming bit.
I haven't been a customer of BT for decades but signed up yesterday for BT broadband and landline at a house we are moving to later this month. Conclusion: one of two things. (i) A giant coincidence. (2) there is a fraudster working for BT and/or OpenReach who immediately sells details of new customers to his relatives/mates in India.
I agree with you. There is so much evidence on here that immediately after signing up with BT or giving details to a BT operative, they start getting scam calls purporting to come from BT. That someone within BT is selling on information is a plausible hypothesis.