cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,642 Views
Message 1 of 16

Postcode and landline number don't match

Hi,

I am switching to a new provider, but unfortunately I am unable to due to the Postcode and landline not matching.

I have been told to contact my current provider to correct this.

I have checked my postcode on the Royal Mail address finder and everything is as it should be.

Hope you can help.

Thanks

 

0 Ratings
15 REPLIES 15
1,639 Views
Message 2 of 16

Re: Postcode and landline number don't match

@Faisal1 

Are you currently a BT Retail phone and broadband customer?

0 Ratings
1,637 Views
Message 3 of 16

Re: Postcode and landline number don't match

Currently just a BT home phone line customer.

0 Ratings
1,629 Views
Message 4 of 16

Re: Postcode and landline number don't match


@Faisal1 wrote:

Currently just a BT home phone line customer.


So you do not currently have broadband on your line, from any provider and you pay BT for your line rental and calls?

0 Ratings
1,625 Views
Message 5 of 16

Re: Postcode and landline number don't match

Yes, I pay BT for my line rental and calls

0 Ratings
1,623 Views
Message 6 of 16

Re: Postcode and landline number don't match

An Openreach ORDI request will need to be raised.

0 Ratings
1,620 Views
Message 7 of 16

Re: Postcode and landline number don't match

How is that done?

Does BT do it for me?

0 Ratings
1,615 Views
Message 8 of 16

Re: Postcode and landline number don't match

I have asked a moderator for assistance.

0 Ratings
1,602 Views
Message 9 of 16

Re: Postcode and landline number don't match


@Faisal1 wrote:

Hi,

I am switching to a new provider, but unfortunately I am unable to due to the Postcode and landline not matching.

 


I am confused if you currently do not have broadband and only BT RETAIL landline then can you explain what you mean by you are switching provider



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
1,600 Views
Message 10 of 16

Re: Postcode and landline number don't match

Meaning, I would like to sign up to a new provider, offering a complete new customer package but I am unable to due to postcode not matching phone number

0 Ratings