I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @J-d-b I have just picked up your details, thanks for that.
I have sent this off to get your address updated. It currently take around 10 days, but I have re-opened your complaint and it'll not be closed until this is all sorted, please don't worry.
As soon as I have an update I'll get back in touch 🙂