@Poppet6 wrote:
Hi Keith
My phone service is through Sky, the gate entry system is Videx UK, this has a SIM installed that talks to my landline.
It was all working fine until last week, I thought one of my handsets was maybe faulty so bought a new set of phones but it still won't open the gates when I press 3.
The Videx guy says is my phone set to pulse to tone? I can't find how to check this on my phone (Advanced Phone Z)
This is a BT Retail customer forum, so you will have to take up the issue with Sky, as they are your phone provider.
They also have a user forum, so it may be worth asking advice there, as it may be a problem with the Sky exchange equipment not responding to the phone signals.
Sky User - The unofficial support forum for everything Sky!
If Sky think its an issue with your phone, then there is a help page here, which has a link to the user manual.
http://bt.custhelp.com/app/answers/detail/a_id/60800/~/advanced-phone-z
Tone dialling is now the default, and I cannot see any mention of the obsolete pulse dialling, so it possible that there is a fault on your landline which is stopping the tones reaching the gate system?
