I have noticed on my last 2 bills a call charge being made to 123. This has happened on 15 July at 19:06 and 19 Oct at 11:17. I know that no one in the house made these calls, so am wondering what they are and why am being charged for them.
Anyone any ideas?
123 is the Speaking Clock.
I’m not saying it is this as it’s not really a problem these days but up to a few years ago it was common for Openreach Engineers to ring 123 from a line when testing for what they call, ‘Stops’. If the speaking clock told the time they knew it was a working line if they got a continuous tone then it meant it was a Stopped Line. What they didn’t realise was that the Speaking Clock was a chargeable Service, they genuinely assumed it was a free service.
A memo went out to all Engineers telling them to stop it immediately and if they needed to check a line was stopped was to either try dialling a free phone number or their own mobile and cut it off after a couple of rings.
Many thanks for that. I did wonder if that could be the answer. My neighbour has had Openreaach out at least once that I am aware of and they may have tested from the street.