Silvertiffy is your situation the same as the OP ?, they had service, and wanted OR to alter the existing line lineplant so the service 'entered' the already served address at a different point, this is discretionary work, so is chargeable....if a pole had to be put up to provide a residential dwelling ( listed as such with the PO ) with its initial service , to satisfy the Universal Service Obligation (USO) then that pole is provided as part of installing the line , it's only if many poles or lots of other work is required to get initial service to a property and the total costs of the work exceeds £3400 that the 'customer' pays anything other than the standard install charge , if for example the costs were £5000, then the customer would be expected to pay £1600 (£5000-£3400)
Thank you for the response.
I think i understand your response, but can I just check?
I do not understand all the acronyms sorry but i think you are saying if I am residential and there is not present pole suitable the BT/Openreach are obliged to provied the pole with out charge as long as the cose is less than £3,500?
We do have a pole, which apparently it to far way and on the other side of the road so any cable would droop across the road and be a traffic hazard. therefor a new pole outside our property is required.
I hope that then means BT are obliged to supply without cost the new pole
If the address is a regular domestic dwelling , and currently has no service ( and presumably hasn't had service in the past) , and to get the statutory height across a road with an overhead telephone cable ( a dropwire) another pole needs to be erected , then that isn't chargeable work, basically it's Openreach's responsibility under the USO.
The USO is that everyone in the UK is entitled to a telephony service at a reasonable cost , this is taken to mean that OR will 'spend' upto £3400 in getting a service into a property, anything over that the person asking for service pays the excess....it could be that the property had service in the past from an existing pole, but these days that pole wouldn't provide the neccesary height, ( safety rules) in which case the installer cannot do the job on the appointment day, and kicks the job to the planning department to arrange the installation of a new pole.
The pole remains 'OR's , and if someone else can benefit from it being there, then it can be used for them too, even if they have put the new pole in your land/garden because there isn't space anywhere else, but the preference is always to put it in public land,