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Joanna_H
Newbie
398 Views
Message 1 of 4

Random Order Cancellation

Not very happy.  Just received a random text message from BT telling me that my phone/broadband order had been cancelled and no explanation given apart from "there was a technical glitch!"  Had to renew the order and now awaiting another installation date (even though we haven't even reached the original installation date.)  This is ridiculous.  As I said early, not happy.

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3 REPLIES 3
Joanna_H
Newbie
374 Views
Message 2 of 4

Re: Random Order Cancellation

Another hour on the phone to the UK, India, etc... Now asking for a second deposit and they still have no clue what is going on. I'm getting very close to canceling this whole thing, getting a refund and going to a different provider.

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Community Manager
Community Manager
369 Views
Message 3 of 4

Re: Random Order Cancellation

Hi Joanna_H,

Welcome to the forum.

Can you send in your details so we can check this for you? You can get our “Contact us” link by clicking on my username, it’s under “About me” (top-left of my profile page).

Thanks,

Stephanie
Community ModeratorStephanie
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Joanna_H
Newbie
367 Views
Message 4 of 4

Re: Random Order Cancellation

I finally got an installation date and they admited that I had already paid the deposit...  I wonder how long before they manage to cancel this order as well.... 😕

 

StephanieG, I have sent all the details to the contact us address. 

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