BT caller ID stopped working

[Tootsie300]

My caller ID has always worked but since I got Halo a few weeks ago it has stopped. Anyone know why please?.

[Keith_Beddoe · Accepted solution]

@Tootsie300 

Its possible it was not included when you re-contracted even though its free. This does seem to happen.

Please check to see if  Caller Display is switched on by entering the code * # 234 #. If it's active you'll get the message Caller identity will be displayed.

If not, you can order it yourself online, and it will get re-activated within 24 hours.

http://www.productsandservices.bt.com/consumerProducts/util/vendorRedirector.jsp?productId=CON-27455...

[PaddyB]

Hi @Tootsie300,

Welcome to the Community and thank you for posting. @Keith_Beddoe has posted some good advice. It sounds like the Caller Display might not have been added when the re-contract order was placed.

Give the spets posted by @Keith_Beddoe a try and let me know how you get on?

Thanks

PaddyB

[Tootsie300]

Thank you Keith and Paddy, just reordered it. Hated not being able to block the nuisance calls ...cheers both of you!.