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streapadair
Beginner
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Message 1 of 3

Re: Cancelling caller redirect. How ?

Call Diversion and Caller Redirect are two different features - the first is easy to cancel, the second impossible, or so it seems.

 

I've been trying to get rid of Caller Redirect (c£30 per quarter) for 5 years now, without success.

 

I hate BT.

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: Cancelling caller redirect. How ?

Hi @streapadair,

Welcome to our Community.

I am sorry to hear about the problems you've had trying to get it cancelled. I've sent you a private message so we can check your account and help get it removed.

We will do all we can to help you.

Thanks

DanielS

Community ModeratorDannyS
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-Richie-
Expert
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Message 3 of 3

Re: Cancelling caller redirect. How ?

For future reference :

To remove call diversion you want the Loyalty or Value team.
To remove caller redirect it's the billing team.

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