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Contributor
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Message 1 of 6

Re: Correcting incorrect home address in Openreach database

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I have a similar problem,just joined BT,activated 12/07 2016.

I was with plusnet for almost 5years prior to this,i was going to join sky at first but they said i don,t even have a phoneline.

I was told that plusnet would have to update my postcode &  address with openreach database,which they said they did.

But anyway sky said i could not be found,as the original postcode that was used for here to get my new phoneline installed 5 rears was wrong.

Anyway hopefully a mod could get this looked at in the openreach database.

https://www.flickr.com/photos/james_bingham/
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Correcting incorrect home address in Openreach database

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If you are now activated with BT Retail, what is the problem?

 

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Moderator
Moderator
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Message 3 of 6

Re: Correcting incorrect home address in Openreach database

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@canondslr Did an engineer need to visit your home to do the install? If no visit was required this would normally indicate that the address details are correct on the Openeach database.

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Contributor
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Message 4 of 6

Re: Correcting incorrect home address in Openreach database

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Thank you for a very quick response,no engineer visited me,so it must have been activated at the green box on the street.

I just found it weird that sky said we don,t have a line or fibre at our premises,anyway thank you very much,i just thought i would feel satisfied if i was on the OR database,thanks again.Smiley Very Happy

https://www.flickr.com/photos/james_bingham/
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Moderator
Moderator
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Message 5 of 6

Re: Correcting incorrect home address in Openreach database

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@canondslr no problem at all, I'm glad I was able to help.

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Contributor
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Message 6 of 6

Re: Correcting incorrect home address in Openreach database

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I would have liked to have known for sure,but hey ho.Smiley Very Happy

https://www.flickr.com/photos/james_bingham/
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