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METEOR12
Beginner
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Message 1 of 3

Re: How do I report a fault if my phone is not working?

HAVE CHECKED  CONNECTIONS AS PER  VIDEO NO LINE STILL APPEARING ON HANDSET   

BROADBAND OK  AFTER HUB  SWITCHING ON AND OFF FOR SEVERAL HOURS

**Edited By Mod**

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2 REPLIES 2
Distinguished Guru
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Message 2 of 3

Re: How do I report a fault if my phone is not working?

You can call from a mobile or payphone by dialling 0800 800 151 (assuming you are with BT)
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iniltous
Recognised Expert
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Message 3 of 3

Re: How do I report a fault if my phone is not working?

TBH , you haven't really established that it's not the phone itself that's at fault, and so , should you find a way to report the 'fault' , you would be taking a chance asking for an engineer visit.

if you don't have another known working phone to try ( and you can buy a corded landline phone for not much more than £5) , you could borrow a friend/neighbour or relatives phone to try in your master socket test port , or take your unproven phone to someone else's home and try it in their phoneline.

As already said, you can report a problem in many ways, even if your phone isn't working, and given that you can get on line, you could even report a fault via the BT website

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