Lost landline number during broadband switch - please help?

[nmmarren]

The same thing has happened to me and I’m at my wits end trying to sort it out! Please can NeilO help me out???

[Keith_Beddoe]

Welcome to this user forum @nmmarren 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Who originally issued your phone number?

[nmmarren]

So originally it was a BT phone number. I then took out phone & broadband with TalkTalk. I tried to move providers from TalkTalk to now tv but TalkTalk disconnected the line instead of transferring it. My grandmother has had that phone number for over 40 years and she’s really upset about it. I’m hoping I can get help with this. Thank you

[imjolly]

from your post you are not a BT Retail customer so the forum or mods cannot help

you need to go to new provider and get help from them

[nmmarren]

Yes I understand but I am willing to become a bit customer so you can retrieve the phone number.
It was successfully done before on a thread I have read where @Neil0 retrieved the phone number. Please help.

[Keith_Beddoe]

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@nmmarren wrote:
Yes I understand but I am willing to become a bit customer so you can retrieve the phone number.
It was successfully done before on a thread I have read where @Neil0 retrieved the phone number. Please help.

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Are you living at the same address as you were when BT Retail issued you that phone number?

[nmmarren]

Yes, the address is the same

[Keith_Beddoe · Accepted solution]

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@nmmarren wrote:
Yes, the address is the same

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Then your original BT Retail number will still exist on your local telephone exchange, and will now be dormant, as it would have returned back to BT Retail when you attempted to port it out again.

When you moved from BT Retail to TalkTalk, your number was ported out to them, however it cannot be ported again from TalkTalk to NowTV, as TalkTalk do not own the number, as it belongs to BT Retail, which is why you lost it.

There is no technical reason why you cannot have your original number back if you move your services back to BT Retail, but that would have to be done first before a moderator could help.

You would initially have to accept a temporary number, but it should be possible to renumber it back to your original number.

[nmmarren]

Ok that would be great. Shall I contact BT and place a order or is this something you or somebody else can help me with. Thank you very much for your help, I finally feel that I am getting somewhere.

[Keith_Beddoe]

You would have to place an order with BT Retail. If you do it online, there are loads of special offers at the moment.

BT Retail would inform your current provider, that you have requested to move to BT Retail. Please bear in mind that if you are outside of your cancellation period with NowTV, you could face a large cancellation charge

How long ago did you move to NowTV?