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Newbie
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Message 11 of 15

Re: Lost landline number during broadband switch - please help?

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I have spoken to Now Tv and they were really good. They understood the situation so they cancelled my order and refunded me my set up costs etc.
So once I place an order with BT do I just notify yourselves on here so you can get me help to retrieve the number? I honestly can’t thank you enough for your help.
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Distinguished Sage
Distinguished Sage
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Message 12 of 15

Re: Lost landline number during broadband switch - please help?

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@nmmarren wrote:
I have spoken to Now Tv and they were really good. They understood the situation so they cancelled my order and refunded me my set up costs etc.
So once I place an order with BT do I just notify yourselves on here so you can get me help to retrieve the number? I honestly can’t thank you enough for your help.

You are lucky that they were that helpful.

Once all of your services are active with BT Retail, then please post back on this thread, and a moderator can be asked to assist, as the renumber request has to be handled manually, to confirm you are the original owner of that number.

BT Retail never guarantee that you will get your number back, but in your case, I cannot see any problems, as you are connected to the same exchange as you were before.

Newbie
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Message 13 of 15

Re: Lost landline number during broadband switch - please help?

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Ok thank you very much I will be back in touch ASAP! 👍🏻
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Distinguished Sage
Distinguished Sage
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Message 14 of 15

Re: Lost landline number during broadband switch - please help?

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@nmmarren wrote:
Ok thank you very much I will be back in touch ASAP! 👍🏻

Its likely to take at least 10 days for service to be transferred.

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Distinguished Sage
Distinguished Sage
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Message 15 of 15

Re: Lost landline number during broadband switch - please help?

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@nmmarren 

How are things progressing?

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