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Distinguished Sage
Distinguished Sage
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Message 11 of 14

Re: Lost landline number during broadband switch - please help?

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Are you trying to recover your original number that was issued by BT at your old address, or are you trying to recover a number that Sky issued you with, which was different to the one BT gave you?

If its a BT number, there is nothing that can be done if its a different exchange.

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Distinguished Sage
Distinguished Sage
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Message 12 of 14

Re: Lost landline number during broadband switch - please help?

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Then it's gone 



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Jhoq14
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Message 13 of 14

Re: Lost landline number during broadband switch - please help?

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Thanks for your help. My original number is different exchange. I was trying to port the number I got from sky. 

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Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: Lost landline number during broadband switch - please help?

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@Jhoq14 wrote:

Thanks for your help. My original number is different exchange. I was trying to port the number I got from sky. 


Then this has nothing to do with BT. You need to ask Sky why they would not release your number to Virgin Media, assuming Sky owned the number.

BT would not be able to get your number back.

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