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Dee1farmer
Beginner
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Message 1 of 7

Re: Openreach database has wrong address

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I also have this problem, when I originally got fibre optic broadband with but, this issue arise, and after 4 months of stress I was eventually in fibre optic, I was assured by BT this had been resolved, but I am now again aware that openreach still do not have the correct address linked to my landline number, I really need this continual problem resolved.  Can anyone help.  Thank you

 

Dee

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Openreach database has wrong address

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Dee1farmer
Beginner
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Message 3 of 7

Re: Openreach database has wrong address

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Thank you
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Moderator
Moderator
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Message 4 of 7

Re: Openreach database has wrong address

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Hi @Dee1farmer

 

Welcome to the community and thanks for your posts!

 

Sorry this problem has been going on for so long.  As your landline is with BT Retail we can send this off to get the address updated on Openreach's side.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

Dee1farmer
Beginner
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Message 5 of 7

Re: Openreach database has wrong address

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I have completed the form as requested, thanks

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Moderator
Moderator
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Message 6 of 7

Re: Openreach database has wrong address

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HI @Dee1farmer I just wanted to let you know that Openreach have now updated your address records and I have also corrected the records at our end. 

 

Cheers

John

Dee1farmer
Beginner
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Message 7 of 7

Re: Openreach database has wrong address

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Thank you so much for your help. After dealing with many people in BT over a few years. It's a relief to finally have it sorted. Thanks