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923cphas
Beginner
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Message 1 of 3

Re: Phone fault and reporting it

have had a engineer visit, line ok. Have a bt8500 cordless phone, the incoming call does not ring on the phone but does ring on the base hub. As it is a cordless phone, when the phone is in one part of the house and I have a phone call I can't hear the base ringing . I also have a blue oblong  box on the display panel  with the word FULL and a red cross over the bt logo. also I can't scroll through most of the options on the phone. any help would be appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Phone fault and reporting it

Have you tried clearing the call history?

 

Try resetting the handset. Go to settings, then scroll up to you see reset, press OK, you should see handset settings, then select yes.

 

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Distinguished Guru
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Message 3 of 3

Re: Phone fault and reporting it

Did you request the engineer to visit?
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