sorry to jump on this topic (new to this and dont know how to start a new topic), i recently had bt infinity installed and since then my phone has stopped working, i thought it was a fault with the phone and purchased a new bt 3920 digital phone, this hasnt worked either, i have checked the bt line at the master face plate and it works with an analogue phone but when i plug the digital phone in it says check line cord, the master plate is approx 13 years old and is not openreach, should i purchase a open reach plate and try that. any help or suggestions would be great, thanks
was this a self install? if so have you tried using a new filter?
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