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Evon10
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Message 1 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Was this resolved? I am having the same issue. Any help would be appreciated
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Message 2 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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@Evon10 Welcome to the community and thanks for posting, I've started your own thread as the one you posted on was quite old and you're unlikely to get a reply for the OP. 

I'm sorry to see you're having problems getting calls from sky lines, have you recently moved your line over to BT?

This problem usually occurs when there has been an issue with the number porting back from the supplier it was with previously. Please use the 'click here to contact the mods' link in my forum profile to send in your details we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Message 3 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Hi @Evon10 Thanks for taking my call earlier. Please can you test to see if the problem with receiving calls from Sky number is still happening and post back to let me know.

Cheers
John

Community ModeratorJohnC
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Evon10
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Message 4 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Hi JohnC2
No sorry sky customer friend is still getting the same message - no does not exist
Yvonne C

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Message 5 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Hi @Evon10 Thanks for checking that for me. I'll take over the case now and get working on fixing this for you.

Cheers
John

Community ModeratorJohnC
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Evon10
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Message 6 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Thanks John
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Message 7 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Hi @Evon10 The data integrity team at Sky have checked to ensure the cease at their end has fully completed on their system. Please can you get a colleague on Sky to contact you and let me know if this has fixed the fault.

Cheers
John

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Evon10
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Message 8 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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No sorry still same message
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Message 9 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Hi @Evon10 Thanks for checking that again. I require some more information so I've dropped you a Private Message please can you reply to my message.

Cheers
John

Community ModeratorJohnC
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Evon10
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Message 10 of 13

Re: 'This number does not exist' when Sky phone customers try calling my number

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Well done JohnC2 for sorting my problem. Great service from you
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