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pokchop
Aspiring Contributor
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Message 1 of 8

Re: permanent witheld number

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Hi,I am getting the same problem with Witheld Number,I have tried cancelling the witheld number 3 times through the 0800800353 number and each time the contact says it has been done,but the witheld is still showing.

This is for My mother in law who is in her 90s and can't do it herself.Getting a bit fed up now,hope you can help out.

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: permanent witheld number

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I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: permanent witheld number

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@pokchop Please use the 'click here to contact the mods' link in my forum profile to send in your Mother In-laws BT account details and we'll be happy to help you get that sorted. You can find the link by clicking on my username.

Thanks

Neil

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pokchop
Aspiring Contributor
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Message 4 of 8

Re: permanent witheld number

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Cheers,done that.

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pokchop
Aspiring Contributor
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Message 5 of 8

Re: permanent witheld number

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Sorry phone number should have read .0800800150
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Moderator
Moderator
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Message 6 of 8

Re: permanent witheld number

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Hi @pokchop That service should be removed now. Please can you check and post back to let me know.

 

Thanks

John

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pokchop
Aspiring Contributor
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Message 7 of 8

Re: permanent witheld number

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Yes that's worked,thanks for your help.

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Moderator
Moderator
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Message 8 of 8

Re: permanent witheld number

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Glad we were able to get this sorted for you @pokchop. Post back if you have any other problems and we'll be happy to help.

 

Cheers

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