cancel
Showing results for 
Search instead for 
Did you mean: 
ARWalker
Beginner
702 Views
Message 21 of 29

Re: Really Old Master Socket/Box

Go to solution

Line check.JPG

0 Ratings
Reply
CJT80
Expert
648 Views
Message 22 of 29

Re: Really Old Master Socket/Box

Go to solution

@ARWalker wrote:

Thanks for the speedy response.

 

My Dad’s broadband speed is around 12mbps when he was given a minimum speed of 32mbps.

  

I did a BT Wholesale test and it’s varying in speed between 12 & 14mbps.


 

Clearly your Father has Fibre (FTTC) which accounts for the speeds he should be getting. Based on this post, and your recent included picture, you are experiencing very slow speeds. 

 

I would (as the others have suggested) either: 

 

A: Gently remove the extension wiring, with the modem/phone removed from the other socket, and then reconnect the modem/phone let it re-sync and then see what speed you get. 

 

B: Find a local engineer, ex BT they are usually called, and ask them to do the work for you, and pay the cheaper costs.

 

C: Get Openeach to do it for you, and pay £130.00.

 

Any chance of seeing the Master Socket as well?  Just curious. 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
0 Ratings
Reply
ARWalker
Beginner
618 Views
Message 23 of 29

Re: Really Old Master Socket/Box

Go to solution

Hi. The ‘Master Socket’ is as per the 1st picture, which is then linked to a bog standard LJU upstairs.

 

From speaking with my folks, it turns out that when the line was put in back in the late 70’s, they shared a line with another house, where they could pick up the handset and could hear other conversation going on in the village.

 

Thankfully this afternoon, Openreach called as I had raised a fault with BT back in early December.  After some investigations, it turns out that there is a fault where the box attached to the pole (where I assume the lines are wired off), is ancient - at least 30 years old. There is also the possibility of a bridge tap on the incoming line. A cherry-picker has been tasked for Friday, so hopefully we are getting it sorted 

 

Once again, many thanks to all who have responded!

0 Ratings
Reply
iniltous
Recognised Expert
601 Views
Message 24 of 29

Re: Really Old Master Socket/Box

Go to solution
What you refer to as the 'master socket' in photo 1 isn't a socket at all , it's a BT 18 ( block terminal), , you obviously cannot 'plug' anything into it , so it's not a 'socket' ...if the actual 'main' socket wired from here is just a LJU 2 , rather than a NTE5 , it's still the 'master socket', it should have extra components ( capacitor, resistor etc) over and above an extension socket, pics of these are available by searching BT line jack unit. It's a moot point if Openreach are visiting on another matter, but the obvious thing to do is only have 1 (main) socket wired from the BT18, removing any other wiring to any other 'sockets' , and convert the main socket to a proper master socket ( NTE5 type)...if OR don't do this, you only need 2 wires connected from the BT 18 to the A and B terminals of the master socket, and your router plugged in here will achieve the best sync .
ARWalker
Beginner
499 Views
Message 25 of 29

Re: Really Old Master Socket/Box

Go to solution

Update.

 

BT engineer called back today. They have repaired the fault at the pole, having to replace some sort of junction box which had corroded and filled with water.

 

The LJU upstairs was still absolutely fine, and remained in situ. The extensions have since been removed and the problem appears to have beeen rectified.  The connnection was reset by the engineer, and we just have to wait to see what spped we get when the line stabilises.

 

Once again, many thanks to all who have responded.  Merry Christmas!

Distinguished Sage
Distinguished Sage
481 Views
Message 26 of 29

Re: Really Old Master Socket/Box

Go to solution

Thanks for the update, hope it stays ok, no reason for it not to.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
476 Views
Message 27 of 29

Re: Really Old Master Socket/Box

Go to solution

That's good. Can you post stats from smart hub to compare with previous set please 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
ARWalker
Beginner
461 Views
Message 28 of 29

Re: Really Old Master Socket/Box

Go to solution

Here's the stats

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ71532136

Firmware version:

SG4B1000B316

Firmware updated:

28-Jul-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 3 Hours 27 Minutes 2 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

19036 / 61961

Noise margin:

12.4 dB / 7.9 dB

Line attenuation:

17.3 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4170 MB Uploaded / 4911 MB Downloaded

 
BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-C9H3

2.4 GHz wireless channel:

Channel 6

5 GHz wireless network name:

BTHub6-C9H3-5

5 GHz wireless channel:

Channel 44

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:28:9A:9F

Software variant:

-

Boot loader:

7.33.1

Distinguished Sage
Distinguished Sage
442 Views
Message 29 of 29

Re: Really Old Master Socket/Box

Go to solution

What an improvement. 

 

You are are now on the infinity 1 max speed

 

enjoy



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.