Thanks for the speedy response.
My Dad’s broadband speed is around 12mbps when he was given a minimum speed of 32mbps.
I did a BT Wholesale test and it’s varying in speed between 12 & 14mbps.
Clearly your Father has Fibre (FTTC) which accounts for the speeds he should be getting. Based on this post, and your recent included picture, you are experiencing very slow speeds.
I would (as the others have suggested) either:
A: Gently remove the extension wiring, with the modem/phone removed from the other socket, and then reconnect the modem/phone let it re-sync and then see what speed you get.
B: Find a local engineer, ex BT they are usually called, and ask them to do the work for you, and pay the cheaper costs.
C: Get Openeach to do it for you, and pay £130.00.
Any chance of seeing the Master Socket as well? Just curious.
Hi. The ‘Master Socket’ is as per the 1st picture, which is then linked to a bog standard LJU upstairs.
From speaking with my folks, it turns out that when the line was put in back in the late 70’s, they shared a line with another house, where they could pick up the handset and could hear other conversation going on in the village.
Thankfully this afternoon, Openreach called as I had raised a fault with BT back in early December. After some investigations, it turns out that there is a fault where the box attached to the pole (where I assume the lines are wired off), is ancient - at least 30 years old. There is also the possibility of a bridge tap on the incoming line. A cherry-picker has been tasked for Friday, so hopefully we are getting it sorted
Once again, many thanks to all who have responded!
BT engineer called back today. They have repaired the fault at the pole, having to replace some sort of junction box which had corroded and filled with water.
The LJU upstairs was still absolutely fine, and remained in situ. The extensions have since been removed and the problem appears to have beeen rectified. The connnection was reset by the engineer, and we just have to wait to see what spped we get when the line stabilises.
Once again, many thanks to all who have responded. Merry Christmas!
That's good. Can you post stats from smart hub to compare with previous set please
Here's the stats
BT Hub 6A
0 Days, 3 Hours 27 Minutes 2 Seconds
10.00 Mbps / 55.00 Mbps
19036 / 61961
12.4 dB / 7.9 dB
4170 MB Uploaded / 4911 MB Downloaded
What an improvement.
You are are now on the infinity 1 max speed