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Carole11
Beginner
627 Views
Message 1 of 7

Recurring faulty telephone & broadband terrible service

I could almost self combust with the appalling service I am in receipt of from bt. I have had repeated and recurring faults with my telephone line and broadband. For the second time this week I have no dial tone on my telephone line. I regularly and routinely call the call centre and each time it is logged as a new and first fault. There is No customer service, no identification of the issue, no urgency in fixing it and despite regularly asking to speak to someone to complain to no contact from the complaints team. The customer service is an absolute joke on top of a faulty provision for customers!!
Last night I was told that the line test showed no fault, even though there was no dial tone and then was put through to a cancellation section that was closed! On phoning again today it's a faults at the exchange AGAIN!!! I fully intend to make a full ofcom complaint. I have never dealt with such an inefficient, poorly organised, poorly monitored company who fail to provide a reliable service to its customers.
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6 REPLIES 6
Distinguished Sage
Distinguished Sage
624 Views
Message 2 of 7

Re: Recurring faulty telephone & broadband terrible service

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
613 Views
Message 3 of 7

Re: Recurring faulty telephone & broadband terrible service

Hi @Carole11

 

Thanks for your post and welcome to the community forum!

 

I'm sorry for all the problems that you're having with your services and I do appreciate the amount of your time that you have spent contacting us about this.  Twice in one week definitely isn't good! Smiley Sad

 

We'll be happy to pick this up and help sort everything out for you from here.  Click on my username >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

We deal with cases strictly in turn as we receive them so once you've sent your details and have reached the top of the queue, one of the mods will give you a shout.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Carole11
Beginner
600 Views
Message 4 of 7

Re: Recurring faulty telephone & broadband terrible service

Hi, I've tried clicking on your username it's just bringing up a list of posts not a profile picture or contact details?
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Moderator
Moderator
589 Views
Message 5 of 7

Re: Recurring faulty telephone & broadband terrible service

Hi @Carole11

 

I've checked this and you should be able to see the link.  Apologies for the mix up!

 

When you click on my username here >> RobbieMac << you'll see the link underneath my profile picture and it should say "Click here to contact the mods"

 

Let me know how you get on.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Carole11
Beginner
582 Views
Message 6 of 7

Re: Recurring faulty telephone & broadband terrible service

No, it's still the same. No profile picture or link just a list of queries you've commented on. I'm using an iPhone.
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Moderator
Moderator
577 Views
Message 7 of 7

Re: Recurring faulty telephone & broadband terrible service

Hi @Carole11

 

Sorry for the confusion, my fault!

 

Is there a tab at the top that you can tap to see my bio?  The link should be on there.

 

Let me know. Cheers,

 

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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