I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for your post and welcome to the community forum!
I'm sorry for all the problems that you're having with your services and I do appreciate the amount of your time that you have spent contacting us about this. Twice in one week definitely isn't good!
We'll be happy to pick this up and help sort everything out for you from here. Click on my username >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
We deal with cases strictly in turn as we receive them so once you've sent your details and have reached the top of the queue, one of the mods will give you a shout.