Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for your posts and welcome back!
Sorry for the delay removing the "permanently witheld number" from your line. It should be a simple request and I apologise it's taking more than one attempt.
Send us over your details and we'll help you from here. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.