Is there a way this can be achieved ?
Elderly vulnerable lady with BT phone line and problem son. Son lived with here and had broadband on the landline.
Son has now moved out (with police help) and broadband has been taken off, so lady is now only making and receiving calls.
Problem is that the problem son is monitoring her phone useage via on-line billing and giving her grief over who she is calling.
She needs to stop his on-line access to her account. She doesn't use it or need it. She has paper bills and DDs.
Is there a best route she or a social worker can take to get her son's access stopped and prevent him setting it up again ?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Have you changed her password to the on line billing and her email? If not you should do that.
This is an 86 year old lady with no email address or concept of email. The son has the account set to HIS email address and HIS password.
Thank you. I see your PM but I do not see a reply option. Looks like I can 'create a new mail' to you, would that do ?
Trust it's OK to post this rubbed out screenshot but this is all I see. Cannot scroll and see a Reply option.
Click on the email title in the list and the email should open so that you can read it and the reply button is at the bottom of the page.