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Rotarua674
Contributor
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Message 1 of 6

Scam call - where do they get their BT data from/

I got an email with correct part asterisked phone number and account number showing.  The email stated it was time to renew my contract which I knew was wrong so didn't click anything and deleted the email.

Then 10 minutes later I got a phone call on my BT landline number purporting to come from BT.  I don’t use my BT landline for the phone so this isn’t a number I give out to anyone. Only BT has it and it’s  ex-directory.

The “BT agent” said I had recently ordered a mobile phone - untrue so I stated this was wrong.  He then apologised and said there was a problem with my payments.  Again wrong so I said so and ended the call.   I allowed the line to clear down and phoned BT who told me no such email or call had originated from BT.  Also no phone had been ordered on my account and no billing problems existed.

So far just a simple failed scam attempt but it left me with one question.  Only BT have the three pieces of data the scammers used:

a). Account number will only be on BT systems;

b). Email address held by BT but I use a lot;

c). Landline phone number not used (line only for broadband), not given out ever and held by BT.

So if BT is the only place all three items of data are held associated together, has BT had a leak or data breach?  The fact that the scam attempt used a combination of three pieces of personal data  and BT is the only place to hold these together leaves me suspicious they leaked data to a scammer somehow.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Scam call - where do they get their BT data from/

The scammers use computers and just automatically dial numbers in sequence hoping someone will answer if not then just phone next number and so on.   Being ex directory doesn't mean anything apart from you are not in phone book so no problem for auto dialler 



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hercboy66
Beginner
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Message 3 of 6

Re: Scam call - where do they get their BT data from/

I had an alarming scam call today. What was different about today’s landline call claiming there was some issue with my router was that they had my mobile number. They also sent a 4 digit verification number from 64 364 - which is a number BT use to send out verification pins.

I fobbed them off and got directly in touch with BT who said it was indeed a scam - but how on earth do they have the mobile number associated with the account, and how did the text they sent seem like it was sent from a proper BT number ( it appears in a thread of identical historical texts (different pin obvs) from 63 364?

 

 

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hercboy66
Beginner
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Message 4 of 6

Re: Scam call - where do they get their BT data from/

I’ve had exactly the same thought. It feels like a data breach. My mobile number was used to send a PIN number whilst the scammers were on a landline call. What was worse is they seemed to be able to send the text/Pin from a number used by BT. My mobile certainly thought it was anyway.
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oldles
Aspiring Expert
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Message 5 of 6

Re: Scam call - where do they get their BT data from/

I got loads of scam calls from India after my line fault was fixed by Openreach... where is their call centre ...

check U-tube Jim Browning ..

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546 Views
Message 6 of 6

Re: Scam call - where do they get their BT data from/

Perform a Google search for "BT overseas call centre leak" and you'll see where many commentators (both on this forum and more widely) believe the evidence points.