cancel
Showing results for 
Search instead for 
Did you mean: 
Turch
Aspiring Contributor
140 Views
Message 11 of 18

Re: Silver address

20191201_130010.jpg

@Keith_Beddoe  I have cropped out the phone number but this is what I get form the dslchecker. 

0 Ratings
Reply
Moderator
Moderator
135 Views
Message 12 of 18

Re: Silver address

Hi @Turch and thanks for posting.

I'm sure we can help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
134 Views
Message 13 of 18

Re: Silver address

Then it says that FTTP is available.

Try calling the FTTP team on 0800 587 4787.

These orders are not dealt with by the normal BT sales team, and that is what is causing the problem, as its your existing copper route records and billing which are incorrect, which CAN be sorted here.

The moderators cannot help with the ordering issue, but the FTTP team will be able to help.

0 Ratings
Reply
Turch
Aspiring Contributor
121 Views
Message 14 of 18

Re: Silver address

@Keith_Beddoe Thanks for the advice Keith. I have spent about 2 hours on the phone to them between today and yesterday a d actually spoke to the fibre team but on getting the same result in regards to the address issue and order.

0 Ratings
Reply
Turch
Aspiring Contributor
119 Views
Message 15 of 18

Re: Silver address

Thanks David. Replied now.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
95 Views
Message 16 of 18

Re: Silver address


@Turch wrote:

@Keith_Beddoe Thanks for the advice Keith. I have spent about 2 hours on the phone to them between today and yesterday a d actually spoke to the fibre team but on getting the same result in regards to the address issue and order.


I am sure one of the moderators will be able to help. Once the copper routing info is corrected, it should resolve the order issue.

The only problem that may occur, is that when it is updated, the checker may no longer show any FTTP availability at your correct address, it depends on how far the addresses are apart.

0 Ratings
Reply
Turch
Aspiring Contributor
93 Views
Message 17 of 18

Re: Silver address

@Keith_Beddoe  I hope so Keith, Thanks. Obviously on the dslchecker it appears as though we can finally get fibre if its reliable using the phone number alone. When you have been on 1mb for 8 years you will take any glimmer of hope you can🤣

0 Ratings
Reply
Turch
Aspiring Contributor
56 Views
Message 18 of 18

Re: Silver address

@Keith_Beddoe @DavidM  Just a quick update. Having gone the dsl checker today it appears that the FTTP option has now gone. I spoke to a guy at BT yesterday and he said he tested the line and he said that we could get it. Bit confusing but there you go.

0 Ratings
Reply