Thanks for posting back and apologies for the problems you had replying to Neil.
I'll send you a message now in a moment. Post back and let me know if you managed to get it sorted this time.
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I appreciate your help Robbie but I am just giving up simply I have no time for it.
Sorry to say this because probably you are doing good work but why BT/Openreach does not employ more engineers
instead of people saying sorry ?
I have been said sorry many times but all I need is to have one engineer on my site.
I have been waiting for a repair for 3 weeks and today I found that my recorded fault has been closed when it was repaired.