By has also cancelled my landline and broadband as from today. Mad mad mad mad beyond beleave. By state they sent me a e mail 2 weeks ago......i missed it. Also say they sent a text and a letter....that is a lie,I have NEVER received that. Spe.d over an hour last night and becoming very upset with that situation,by would do nothing. They couldn't even tell me who had taken over my number.......or lets say a definate wouldn't. I can not beleave after over 2p years custom with by......J am treated like this. There only reply was I must call back tomorrow and they will set me up with a new contract. T
Surely this is fraud or a massive mistake by BT. But No,BT will except zero blame and can do nothing to stop this. Discusted with the company
I'm asking the forum moderators (BT staff) to look into this for you and they will post contact info here later this morning.
Hi @RedRose1819454 Very sorry that your line and broadband have been disconnected in error.
You mentioned that you were to callback tomorrow and they will place and order to get your services up and running again. As I know that this is an urgent request, and we are very busy at the moment, please contact the Order Complaints Livechat and they will be able to provide immediate assistance and keep the thread updated with your progress.
I hope you get to the bottom of this and find out exactly how this could have happened and which company took over the line etc. That should be very, very easy to find out.
To redrose, did you receive anything in the way of calls from a phone company pretending to be BT recently, that you may have agreed to a new contract?
Does your phone work at all? In other words what happens when you try to make a call from it, and equally what happens if the number is called?
@RedRose1819454 I'm really sorry you were not called back as agreed, if you use the 'click here to contact the mods' link in my forum profile to send in your details we'll chase this up for you. You can find the link by clicking on my username.
Have you taken up the moderator invite?
They are the ones to help in this situation.