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Aspiring Contributor
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Message 1 of 2

Synergy 5500 Caller Display

I am getting an increasing number of calls where the Caller Display says 'External Call' and the word 'Silence'.

What does this mean?

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Moderator
Moderator
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Message 2 of 2

Re: Synergy 5500 Caller Display

Hi @Theoldfellow thanks for posting, I'm sorry you're caller display isn't working properly.

I've seen this happening before when there has been a fault on the broadband equipment in the exchange stopping the number from passing through. I'll send you a private message in a moment so you can get your details over to the moderation team and we'll be happy to help. 

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