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SteveRawlings
Beginner
52 Views
Message 11 of 12

Re: Synergy 6500 Caller Display intermittent

I am now awaiting receipt of a BT 8600 base unit to access the degree of compatibility between my existing BT 6500 handsets and the newer BT 8600 base unit. More later.
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SteveRawlings
Beginner
37 Views
Message 12 of 12

Re: Synergy 6500 Caller Display intermittent

I have now confirmed that this is a design fault on the BT 6500 base unit.

I have tested two samples of the BT 6500 base unit, and both exhibit intermittent detection of Caller Display (Calling Line Identification) information. But the more modern BT 8600 base unit works fine in this respect. The BT 8600 also has a better answer phone.

For those wanting to link BT 6500 handsets with a BT 8600 base unit, check out the discussion at:
https://community.bt.com/t5/Landline/Problem-with-contacts-on-BT6500-with-BT8600/m-p/1872497

 

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