Help us improve our customer experience. We are very keen to get your thoughts on some of the ideas we are exploring. Please take a few minutes to complete this short survey,
BT Customer experience survey
on 23-07-2020 10h13
Hi I got my broadband and WiFi set up yesterday, the WiFi is working fine but my telephone is not working at all? thanks
on 23-07-2020 10h50
Have you tried plugging the phone directly into the test socket?
on 23-07-2020 12h50
Yes I’ve tried that I think there’s a problem with the line.
23-07-2020 12h53 - edited 23-07-2020 12h54
@Haider55 wrote: Yes I’ve tried that I think there’s a problem with the line.
Did you run the BT Line test?
If so, where did it say the fault was?
Its via this link https://support.bt.com/fix/landline/?view=landlinetroubleshooter
on 23-07-2020 13h20
When I click the link it says not connected, the engineer yesterday said it’s a lone fault and would fix it later on he did come but it’s not working.
