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Haider55
Beginner
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Message 1 of 5

Telephone line not working

Hi I got my broadband and WiFi set up yesterday, the WiFi is working fine but my telephone is not working at all? 
thanks 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Telephone line not working

Have you tried plugging the phone directly into the test socket?

 

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Haider55
Beginner
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Message 3 of 5

Re: Telephone line not working

Yes I’ve tried that I think there’s a problem with the line.

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Keith_Beddoe
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Distinguished Sage
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Message 4 of 5

Re: Telephone line not working


@Haider55 wrote:

Yes I’ve tried that I think there’s a problem with the line.


Did you run the BT Line test?

If so, where did it say the fault was?

Its via this link https://support.bt.com/fix/landline/?view=landlinetroubleshooter

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Haider55
Beginner
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Message 5 of 5

Re: Telephone line not working

When I click the link it says not connected, the engineer yesterday said it’s a lone fault and would fix it later on he did come but it’s not working.

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