On Saturday night we had a thunderstorm and the phone went dead.
I did the following:-
Connected phone directly to the BT infinity master wall socket
Tried another phone
Removed the front plate of master socket and plugged directly into that (test socket)
No tone signal in all instances and when ringing line it doesnt ring just says busy...
I have engineer coming out on Tuesday but just recieved a text message that says they cannot find a fault and it looks like an internal problem and will charge £130 - which I cannot afford...
Surely it cannot be my fault that most likely the problem is the main BT box?
Have you taken the SSFP totally apart, as there is the original test socket behind it. The SSFP is very susceptible to damage due to storms as it has a number of electronic components inside.
If you can get dial tone on that main test socket, behind the main front section, then you can simply plug a microfilter in there, and get phone and broadband back, and forget about the SSFP and visit, and save yourself £130.
The SSFP is not used in self install anyway.
yes it took that off aswell and it was still no dial tone - does this definitely mean I wont get charged £130 🙂
That proves it outside, provided you have no other connections before the master socket. Some old installations had an extra junction box before the master socket, and it was not unusual to find people who had connected extensions to this box.
A fault on an extension like this, would be chargeable, so its a good idea to check.
If there is no other wiring, and no external damage, like worn wiring on side of house, then you should be fine.