When we first bought our house nine years ago, BT cut our phone line after 2 weeks because we spent more than they expected on calls, without ever warning us. I quit BT then and realized there are far cheaper call providers, but tried them again when we needed a small business service at our home. The sales person who came to our house gave me a contract, without making it clear, that included a five year quarterly service charge which could not be cancelled after it started. We cancelled that in time and no one ever apologized for the misleading sales calls. Now, I gave BT a third chance signing up for Infinity Broadband. We booked an engineer one month in advance to arrive today, and I stayed all day, but they never showed up! I'm sure we will get an apology soon and an "offer" of a new visit. It is so sad to see such an important provider be so poorly managed. There is no use being patient with this company.