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njsandml
Newbie
204 Views
Message 1 of 5

Track your fault

The track your fault option on My BT hasn’t worked for some time now. Does anyone else get this message Sorry we can't complete your request at the moment due to technical error. Please try again
Please click here to go back.

 

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Track your fault

Hi @njsandml

Welcome to the Community and thanks for your post!

Sorry that you're having problems tracking your fault on your MyBT profile.  I'm not sure at this stage whether this is an account issue that you're having or a wider issue so you can get in touch and I'll look into this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

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Message 3 of 5

Re: Track your fault

yes, we have had this, even when we managed to make a booking no one turned up. BT is still as shambolic as ever.

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Moderator
Moderator
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Message 4 of 5

Re: Track your fault

I am sorry to hear that that has happened to you @thesilentone .

Do you still have problems with your land line? Do you need our help?

Let me know.

Thanks

DanielS

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Message 5 of 5

Re: Track your fault

The engineers arrived at 2.45pm and are currently trying to fix the fault. There were to be here between 8.00am - 1.00pm. I can live with that IF your useless Track your fault system worked...........

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