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RJUK1
Newbie
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Message 1 of 2

Trying to get in contact with BT to fix a fault

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My landline is dead and the internet cuts out,I have been trying to get this resolved for weeks.

I have contact BT via online help/chat , they run a line test my internet cuts out (have dones this multiple times with

different agents) and thats the end of that.I dont own a mobile phone to ring you I cant use my landline ,so the only

option was to email via the complaint options,which will take another 7 days to get back to me.

Can't they run the test and then email me the results and take it from there?

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CJT80
Expert
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Message 2 of 2

Re: Trying to get in contact with BT to fix a fault

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@RJUK1

I have replied to your other post! 

Kind Regards
CJT80
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