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Canoe123
Beginner
381 Views
Message 1 of 27

Trying to report faulr on my landline

Trying to report fault with my bt phone line but the call centre refuse to log or get a manager to talk to me
Staff just pick up call and put phone on fhe side so you can hear everything whats going on
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26 REPLIES 26
Canoe123
Beginner
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Message 2 of 27

Re: Trying to report faulr on my landline

I have tried online also no luck
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Distinguished Sage
Distinguished Sage
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Message 3 of 27

Re: Trying to report faulr on my landline

Provided you are a BT Retail customer, then ringing 0800 800 151, should enable you to report a fault.

If you still have problems, then post back here.

 

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Canoe123
Beginner
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Message 4 of 27

Re: Trying to report faulr on my landline

Thanks
I did that but bt India is having issues with there systems so ive had to stay awake due to my mum is connected to a medical machine which is in turn connected to bt to the hospital they did not want to know fobbing me off to call back a 8am
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Distinguished Sage
Distinguished Sage
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Message 5 of 27

Re: Trying to report faulr on my landline

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Canoe123
Beginner
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Message 6 of 27

Re: Trying to report faulr on my landline

Ok but im losing the will to... With bt
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Distinguished Sage
Distinguished Sage
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Message 7 of 27

Re: Trying to report faulr on my landline

All faults will be passed to Openreach, whichever provider you use. Its possible that the reporting system was down.

The fault reporting line is 24/7, but is likely to be busier later on.

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Canoe123
Beginner
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Message 8 of 27

Re: Trying to report faulr on my landline

Do you know when that will be....
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Distinguished Sage
Distinguished Sage
335 Views
Message 9 of 27

Re: Trying to report faulr on my landline


@Canoe123 wrote:
Do you know when that will be....

The moderators normally start at 0800 and deal with any requests in strict order.

First, I would try the fault reporting number again now.

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Canoe123
Beginner
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Message 10 of 27

Re: Trying to report faulr on my llanodline

I tried it advise me to talk to bt India
They are not much help and now and over night
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