So they will contact me next then as im not important to them
The moderators are only here to help, when all other options have been tried, which is why I suggest you first ring the fault reporting number 0800 800 151 again.
I tried it advise me to talk to bt India
They are not much help and now and over night
That does not make sense, are you sure you are calling the right number, and get the initial welcome message from BT and you do pay BT Retail for your phone line, and not someone else?
I'm sorry you had difficulties in getting your service repaired. I'd be more than happy to help you with your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?