cancel
Showing results for 
Search instead for 
Did you mean: 
Arnak
Contributor
198 Views
Message 1 of 8

Unable to connect to Sky helpline.

Go to solution

Hi,

I am unable to connect to the Sky helpline on 03442 414141.

It was OK a couple of days ago but now when I dial the number after some time I receive the message there is a fault.

I can contact other numbers perfectly and I can connect using my mobile but that is expensive as there is a long queue.8-((

Does anyone have any idea why this could be as I have spoken to a BT technician who said to try in a couple of day's time but the fault is still there?

Thanks,

Martin

0 Ratings
Reply
7 REPLIES 7
Distinguished Sage
Distinguished Sage
189 Views
Message 2 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Why not ask the question on the Sky forum, as I am sure others would have the same problem?

I assume you are just using the Sky satellite service?

0 Ratings
Reply
-Richie-
Expert
187 Views
Message 3 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Who provides your mobile ? I'm with BT and also have an EE number, both of which include calls to 01,02 and 03 numbers as part of my inclusive minutes.

Sky also have an online chat system or a forum you could try.

0 Ratings
Reply
Andy005
Expert
180 Views
Message 4 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Hi @Arnak 

You should be able to contact Sky through the My Sky app, particularly if you need to report a fault. That isn't chargeable.

0 Ratings
Reply
Arnak
Contributor
159 Views
Message 5 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Hi,

Thanks very much for the replies.8-))

I can't use the Sky app as it is only for mobiles and I never connect to the net with my mobile.

Yes, I can ask on the Sky forum, I'll try that, thanks.

I'm with Vodaphone on a pay as you go contract so the charges are prohibitive, so if it isn't fixed very soon I will use Skype as that is a lot cheaper.

I'm not being tight I'm just wealth challenged at the moment.8-))

The real problem is why cannot I connect using my BT phone?

Martin

 

 

 

 

 

0 Ratings
Reply
NoSirItWasntMe
Contributor
130 Views
Message 6 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Try the main Sky number 0800 151 2747 

0 Ratings
Reply
Arnak
Contributor
122 Views
Message 7 of 8

Re: Unable to connect to Sky helpline.

Go to solution

Hi,

 

Thanks for the reply, I will try that number.8-))

Martin

 

0 Ratings
Reply
NoSirItWasntMe
Contributor
115 Views
Message 8 of 8

Re: Unable to connect to Sky helpline.

Go to solution
Just edited it, sorry!
0 Ratings
Reply