In the process of refurbishing an old garden in a recently acquired home we unearthed a bare phone line cable while digging out one bed. No duct. The line has become entangled in the roots of a shrub that we want to take out.
Is it usual practice to bury phone lines in the ground without a duct? Going forward, should we leave it on the surface or try to bury it again?
Tried to talk to someone at OpenReach, but he was of the opinion that OpenReach only deals with matters on public land.
I would not have expected it to be unprotected, but if its been there a long time, its difficult to say.
Is it your phone line?
You can ask Openreach to relocate it for you, using this form.
Thanks so much for the prompt reply. Can I find out in advance how much it's likely to cost before agreeing to pay for it? And should we decide that we don't want to pay for it just yet, would it be better to leave the cable above ground, or try to bury it again?
Openreach may be able to give you a price, but they may charge for a survey first, which could be expensive.
I would just rebury the cable, maybe put it in some plastic trunking, the type you can simply press the cover on.
At least it will give it some protection in future.
Be careful not to damage it, otherwise you will have to pay for it to be repaired.