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Newbie
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Message 1 of 11

Unlimited Anytime Calls - mobile excluded?

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Hi. Hoping someone maybe able to help me as not finding the website too clear and didnt want to call BT as not urgent query.

My mum has a simple landline only (no broadband) package called Unlimited Anytime Call plan. she calls from the landline to other landline numbers and mobiles for friends/family.   The website seems to suggest she should get mobile calls included in this free of charge but her bills are showing she is being charged for out of plan calls - all of these are the landline calls to mobiles. 

There is a current cap of £5 per month due to covid19 that is being applied so she gets some refunded but Im confused as to whether calls to mobile should be charged at all and if she is on the wrong plan. 

The website seems to suggest that Unlimited Anytime Call plan was replaced with Unlimited Minutes plan - should she therefore have been switched at some point to Unlimited Anytime Minutes plan and if so would these mean no charges for landline calls to a mobile? 

She wishes to retain a landline as its a lifeline for her and doesnt want broadband added.

Im just trying to work out whether she should be paying for calls from the landline to a mobile with her existing plan or whether she is being charged in error.

Can anyone help clarify?

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Contributor
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Message 2 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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When I phoned to change my calling plan yesterday I switched to the 700 minute deal @ £7 / month. This includes all calls to UK landlines and UK mobiles with no 60 minute cut-off. (I was on the 'Unlimited calls' plan at ~£10 / month but this did not include mobile calls and the price is due to increase by £4.50 / month in September.)

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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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Unlimited Anytime Calls. This plan gives you unlimited calls to most UK landlines and 0845 and 0870 numbers at all times, every day. You'll also get half price savings on landline to UK mobile calls at all times of day. Plus BT Privacy and BT 1471 at no extra cost.  This is no longer available

this is article from ISP review

https://www.ispreview.co.uk/index.php/2020/07/broadband-isp-bt-hits-landline-only-customers-with-pri...



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Moderator
Moderator
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Message 4 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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Hi @Racey3307, Welcome to the community and thanks for posting. We've recently updated the plans that we offer to new and re-contracting customers. Existing customers stay on the plan they were on but they can change this to one of the new options if they want.

As advised by imjolly mobile calls on the Unlimited Anytime call plan are chargeable but at a reduced rate so your Mum is not being charged incorrectly. If your Mum was to order the new Unlimited Minutes plan then mobile calls would be included but she would be paying more in rental for this plan.

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Newbie
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Message 5 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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many thanks is there  a price increase due?

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Newbie
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Message 6 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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at the moment mum is paying equivalent of £21.56 per month line rental and then £5 cap on the calls so equivalent of £26.56 so would be better off staying on currently plan as to move would be £27.20 per month equivalent. I note that Gwyndy mentions a price increase of £4.50 in september - I cant see anything on my mums paperwork to say this will be increasing so is the increase for everybody or just particular individuals as if so I may then be better switching her to the 700 minutes plan
.
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Moderator
Moderator
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Message 7 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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Hi @Racey3307, there are plans in September to move customers who are on Unlimited Anytime Calls over to the Unlimited Minutes plan. If your mum's going to be affected by this we'll send her a notification with the options available to her but if she isn't using more than 700 minutes and would benefit from having mobile calls included that may be the best option for her.

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Newbie
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Message 8 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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thanks for your help
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Beginner
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Message 9 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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Am I misinterpreting this change, or are we being forced to have either:

- the same service for an extra £4.50/month; or

- a reduced service for the existing price?

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Recognised Expert
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Message 10 of 11

Re: Unlimited Anytime Calls - mobile excluded?

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The 4.50 more is not the same service, the new plans include calls to mobiles & no 60 minute limit per call so no they're not charging more for the same service

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