We recently moved into a new house and decided to take out an Internet subscribtion, using a BT landline. There is a BT socket in our living room, but we don't use it and have no idea whether it "works" or not. (It's impossible to verify with the last owner since she died.) We would like to be absolutely sure the landline "works" before we sign any contract. Please advise us.
(The reason we are so apprehensive about this, is because of an experience in another European country, where it turned out the landline was broken and we had to pay for the repair.)
Thanks for your help!
this is a customer help customer forum and your posts do not go to BT
if phoneline has been inactive for a while or previous contract cancelled then phone won't work without an engineer visit - maybe not to your home though
A simple start would be to buy a cheap phone (Argos do one for £4.99) and plug it in. If you get a dial tone, the line's still connected. Dial 17070 to find out the phone number.
If there's no dial tone, it's been disconnected. Most likely, it's just been disconnected at the exchange so they could re-use that connection. But there's no way to tell.
Thanks for your answer. Just to understand things better: who is responsable for the maintenance of the landline? BT or the customer? In Belgium it is the customer who has to pay for line repair and not the telephone company.
who is responsable for the maintenance of the landline? BT or the customer?
Openreach is responsible for maintenance of the line up to the master socket but a customer may be required to pay for repairing physical damage to the line on their property. The customer is responsible for everything on their side of the master socket. Although Openreach is a BT company it is independent of BT Retail, with the same operational relationship it has with all other service providers. Faults must be reported to the service provider, not Openreach direct.
Just to add to the previous answer, if the line is disconnected then you may have to pay a one-off connection fee of about £130. That fee is the same whether the line is unplugged at the exchange, or if it's faulty and needs repairing. It would even be the same if you need a complete new line.
Once you are signed up with a phone & broadband provider, they will charge you a line rental as part of the monthly fee. Part of that line rental goes to Openreach to maintain the lines.