is your new home a newly built property? is connection FTTP - fibre to the premises or FTTC - fibre to street cabinet
@Mneves3 I'm really sorry about the delay getting your BT service connected, if you send over your order details we'll be happy to check your order to make sure everything is ok with it.
I can't make any promises about getting you connected sooner as there's likely a valid reason for the delay but we'll chase this up to find out what's going on. You can find the 'click here to contact the mods' link by clicking on my username.