Basically started with a broadband issue - https://community.bt.com/t5/BT-Fibre-broadband/BT-Infinity-1-Speeds-Dropped-Esp-Upstream/td-p/186235...
As we rarely use the landline it took a while to realise there was a noise on the line 4 out of 5 times you pick up. Did the quiet line test - same again, changed from a wireless phone to wired phone - same again. If you pick up the phone hub drops BB connection and reconnects....
As mentioned in that thread, the second call ended up with BT calling me on my mobile, instructing me to remove the front plate of the socket and plug into the test socket. This seemed to have resolved the issue at the time and I was happy to leave it there and investigate my phones further. No extensions wired into the Master Socket. When that call ended i picked up the landline again (still plugged into test socket) and the hub dropped connection and the line was very noisy. So i called a forth time....
Anyway during the call i was advised that as the front part of the socket (Part B below) had failed i would have to go "a shop" and buy a new socket and install it myself. Apparently this is my property and not that of BT or OpenReach.
Can anyone confirm this is correct?
Solved! Go to Solution.
what is connected to A and B?
if you removes part A and reconnected the full MK3 socket that will give you a filtered master socker and no need for individual filters on any socket
Sorry but I am missing something
if you have phone connected to test socket as shown in your photo then hub is not connected to the phone line and therefore no internet
you need to connect a filter to test socket then phone and hub to filter and then try quiet line test. See if line quiet and also if connection drops when using phone
sounds like a line problem so report a phone fault to 151
There does seem to be something unusual going on with your master socket, in your photo , the main part of the master socket (A) has a notch in the top with a black cable entering into the socket , the bottom of the socket has a white cable leaving , if you have no extensions why are there 2 cables visible in the master socket ?, is it possible that something has been incorrectly wired into the socket (A) , any extension wiring should be connected to the consumer panel (B) , if something is incorrectly wired in the master socket (A) then disassembling (B) from (A) may not isolate what you are responsible for , from what OR are responsible for (the line itself)